Frequently Asked Questions
- What forms of payment
are accepted?
- We accept Visa, American Express, Discover, and Master Card to shop online. We do not accept checks, money orders, COD’s, or cash.
- Is it safe
to use my credit card on the Internet?
- PL Depot understands your concerns about online transaction security. To ensure your transactions are secure when placing orders online, PL Depot takes extra care to protect your information by using the latest 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Our payment processing partner employs industry leading encryption hardware and software methods and security protocols to protect customer information and is certified as compliant with the Payment Card Industry (PCI) Data Security Standard. Our site also employs a third-party vendor to perform continual Security Scanning to ensure consistent security.
- Can I ship
to a different address than my billing address?
- Yes. When placing your order there will be a separate shipping address section. We can only ship to addresses within the United States. When entering your billing address, please note that it must match what your credit card company has on file.
- How can I check
the status of my order?
- A confirmation email will also be sent which will also include the order details. including an order summary and an order information. This email will have a link that will allow you to log back in and check the status of the order, view tracking information, etc.
- If you have further questions, please feel free to email info [at] pldepot.com or call us toll-free at 1.877.304.0891 for the status of your order and include the order number in your email. Note that some orders may ship from multiple locations.
- What is your shipping policy?
- Orders usually ship within 24 hours of confirmed payment. If we do not have the product in stock, you will receive an email with any backorder or cancellation information and a date for when to reorder.
- We ship via several standard shipping methods. The primary carriers are UPS, FedEx and USPS within the continental USA. Shipping can take from 3-7 business days. Orders placed on Friday, Saturday, Sunday, and holidays are not processed until the following business day.
- How do I return or exchange items purchased?
- Please refer to the Product Returns section of the site for details on what is eligible for return and what the procedure is to return products.
